privacy policy

last updated: march 2026

1. information we collect

when you use grove, we collect:

  • account information: email address and authentication data provided through our identity provider (Clerk).
  • conversation data: messages you send and responses generated by AI models.
  • memories: information grove learns about you during conversations to personalise your experience.
  • usage data: interaction patterns, model preferences, and feature usage for service improvement.
  • payment data: billing information processed securely through Stripe. we do not store your full card details.

2. how we use your data

your data is used to:

  • provide and maintain the grove service.
  • personalise your experience through learned memories and preferences.
  • process payments and manage your subscription.
  • improve service quality, reliability, and safety.
  • communicate important service updates.

3. third-party AI models

grove routes your messages to third-party AI model providers (such as Anthropic, AWS Bedrock, Mistral, and others) to generate responses. your conversation data is sent to these providers as necessary to deliver the service. each provider has their own data processing policies. we select providers that offer enterprise-grade data handling and do not use your data to train their models.

4. data storage and security

your data is stored securely using industry-standard encryption. conversation data and memories are stored in our database infrastructure. we implement appropriate technical and organisational measures to protect your data against unauthorised access, alteration, or destruction.

5. your rights

you have the right to:

  • access: view all memories and data grove has stored about you via the brain section.
  • delete: remove individual memories or request deletion of all your data.
  • export: request a copy of your conversation history and stored data.
  • rectify: correct inaccurate memories through the brain management interface.
  • withdraw consent: delete your account and all associated data at any time.

6. cookies and tracking

grove uses essential cookies required for authentication and service functionality. we use Vercel Analytics for anonymous, aggregated usage statistics. we do not use advertising trackers or sell your data to third parties.

7. data retention

we retain your data for as long as your account is active. upon account deletion, your data is permanently removed within 30 days. anonymised, aggregated data may be retained for service improvement purposes.

8. children's privacy

grove is not intended for use by individuals under the age of 16. we do not knowingly collect data from children. if you believe a child has provided us with personal data, please contact us for removal.

9. changes to this policy

we may update this privacy policy from time to time. we will notify you of significant changes through the service or via email.

10. contact

for privacy-related inquiries, contact our data protection team at privacy@maiself.io.